Introduction
Welcome to Teracar App. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you use our mobile application (the "App") and our services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.
We collect only what we need.
Personal Information
We have a specific objective in mind when collecting, using, or handling personal data that is consistent with our objectives and values. We collect and use only the amount of personal data we need for approved and lawful purposes.
Usage Information
We collect information about your use of the Services, including:
- Trip details (start and end locations, route, duration)
- App usage data (features used, pages viewed)
- Device information (device type, operating system, unique device identifiers)
Location Information
We collect precise location data from your device when the App is in use to provide navigation and trip details.
Communications
We collect information from your communications with us, such as feedback, support requests, and chat messages with drivers or riders.
How We Use Your Information We use the information we collect to:
- Provide and improve the Services
- Facilitate transactions and process payments
- Personalize your experience
- Communicate with you about your account, trips, and promotional offers
- Ensure safety and security of our users
- Conduct analytics and research to improve our services
Sharing Your Information
We may share your information with:
- Service Providers:Third-party vendors who help us provide the Services (e.g., payment processors, cloud storage providers).
- Drivers and Riders:Information necessary to facilitate a trip (e.g., your name, trip details).
- Legal Requirements:Information necessary to facilitate a trip (e.g., your name, trip details).
- Legal Requirements:When required by law or to protect our rights and the safety of others.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free.
Data Retention
We retain your information for as long as your account is active or as needed to provide you the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your Choices
You can:
Update or delete your account information through the App. Opt-out of receiving promotional communications by following the unsubscribe instructions in those messages.
Control the location information we collect by adjusting your device settings.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: contact@teracar.com
Address: 67 Windsor Road, Prestwich, Manchester, England, M25 0DB
